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Tunisia: One month after its launch: What’s the status of the TuniChèque platform?

A little over a month after its launch on February 2, the number of accounts opened on the unified electronic platform for checks, TuniChèque, has reached 135,179. According to the latest data, 94,333 checks have been processed for verification and reservation.

The pace of account openings on the platform has slowed since the beginning of Ramadan, compared to the first two weeks after its launch, when 104,000 accounts were created. In contrast, during the most recent period, the increase was only 31,179 accounts.

Additionally, the platform and its dedicated call center have received 1,511 inquiries and requests for clarification.

The number of requests has risen slowly, increasing from 1,080 in the first two weeks to 1,511 in the following two weeks, marking a limited rise of around 400 requests.

The Central Bank of Tunisia (BCT) attributes this slowdown to a better understanding of the platform and its usage methods by citizens and economic stakeholders, as well as the resolution of technical issues encountered during its launch, particularly those related to geolocation and the use of landline phone numbers.

Finally, the BCT reiterates its encouragement for merchants to register and use the platform systematically to secure their transactions and avoid check-related disputes.

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