Neji Ghandri, CEO of Amen Bank, emphasized the essential role of financial and banking institutions in supporting and financing the use of artificial intelligence (AI) by businesses, particularly within financial and banking sectors.
Speaking on the program Expresso during the conference organized by Amen Bank under the theme “Artificial Intelligence and Its Role in the Economy and Business Development,” Ghandri stated that AI has now become a fundamental component of daily business operations.
He explained that the event was organized to assist Tunisian companies in integrating AI into their activities, improving decision-making quality, accelerating operational processes, and enhancing customer experience.
Ghandri clarified that the bank’s role goes beyond financing, extending to guiding companies through digital transformation projects using both internal and external expertise and leveraging Tunisian talent abroad, particularly in market analysis, risk management, and economic trend forecasting.
Since 2019, Amen Bank has launched AI-related projects such as chatbots, operations monitoring and analysis systems, and has established a specialized department of AI engineers and consultants, focusing on governance and data quality to ensure reliability and accuracy.
He stressed the importance of having AI systems that are auditable, secure, and compliant with legal and regulatory standards, strengthening client and institutional trust in their applications.
Ghandri highlighted that these systems have improved banking operations, from risk management and back-office processes to digital user experience, international operations, and market analysis.
He also noted that global investment in AI has reached $1.5 trillion, covering software, hardware, infrastructure, and advanced computing. He urged Tunisian companies to act quickly to develop technological capabilities and leverage data strategically to maintain international competitiveness.
In conclusion, Ghandri affirmed that AI is not a “black box” but must be transparent, reliable and trustworthy, underlining the central role of Tunisian banks as drivers of digital transformation and as supporters of businesses in effectively and sustainably integrating AI to serve the national economy and improve the quality of financial services.
