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HomeAfricaNigerian telecoms regulator ranks Airtel 'Best in Quality of Service'

Nigerian telecoms regulator ranks Airtel ‘Best in Quality of Service’

Leading telecommunications services orovider, Airtel Nigeria has been ranked the best operator for good quality of service by the regulatory Nigerian Communications Commission (NCC) based on the Commission’s Audit Report for March and April 2012, the company said in a statement obtained by PANA here Friday.

According to the results published on the NCC’s Corporate Website, Airtel Nigeria recorded impressive performances when compared with the commission’s target on four crucial parameters – Call Set-up Success Rate (CSSR), Call Completion Rate (CCR), Drop Call Rate (DCR) and Traffic Channel Congestion (TCH).

The tests showed that of the four major GSM operators in the country, Airtel recorded the best performances in CCR and TCH in the period and high ratings on CSSR, an indicator that measures the ease in which calls are established or setup.

NCC also rated the company high on DCR, a metric that captures an operator’s ability to retain call conversation when it has been established or set up.

The Chief Executive Officer and Managing Director of Airtel Nigeria, Mr. Rajan Swaroop, described the report as an eloquent testimony to the company’s commitment to the improvement of quality of service, adding that the company is extremely passionate about building a robust and resilient network that will empower more Nigerians to fulfill their telecommunications needs.

“We began the journey of building a network with the best quality of service about 18 months ago. I am glad today that our efforts have started yielding positive results. But this is just the beginning.

”We will not relent in actualizing our vision of being the most loved brand in the daily lives of Nigerians. We will continue to delight telecoms consumers with a robust network and innovative products and services,” he said.

According to the company, this year, it has embarked on several improvement initiatives including coverage expansion, capacity and quality enhancement.

Airtel Nigerian recently launched the largest 3.75G network in Nigeria with coverage in 36 states and the Federal Capital Territory (FCT), Abuja.

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