Source : Daily Monitor : Kampala – Amadeus, an international company with operations in the tourism industry has entered the Uganda market.
Amadeus, a global provider of technology and distribution solutions for travel and tourism industry has opened a branch office in Kampala to allow interaction with their customers as well as ease management of operations. The office, located on Jubillee Insurance Centre along Parliament Avenue, becomes the second in East Africa, following the first one launched in Dar-es-Salaam in 2004.
“We want to assure our customers (travel agencies) that the newly-opened Kampala branch brings Amadeus’ state-of-the-art distribution and reservations system to Uganda, changing the way the travel booking activity is carried out,” said the General Manager for Amadeus East Africa, Mr Aymeric Lanez, during the launch at Sheraton Hotel on October 14. A local team of sales and help-desk experts trained by Amadeus will work with the travel agents in the market under the management of the country manager.
Lanez explained that in two years of operations in Kenya and Tanzania, the company boasts of over 300 travel consultants and 78 travel agencies. Amadeus provides services including provision of an internet-based technology and IP solutions to enable automation of the booking process for both expert and non-expert travel professionals, E-ticketing, interactive seat maps, graphic interface as well as training travel consultants.
“In a market previously dominated by a single travel distribution company, travel agents now have a choice, both in the technology they use and the travel services they can sell to their customers,” said the Amadeus Country Manager, Ms Sheila Kamau.