Ooredoo Tunisia has once again confirmed its leadership in customer experience by being named “Customer Service of the Year 2026” for the seventh year in a row.
This prestigious distinction rewards the operator’s ongoing commitment to placing customers at the heart of its strategy, through an approach based on listening, proximity, and operational excellence.
In this edition, Ooredoo stood out in three major categories: mobile and fixed telephony services, internet access services, and telecommunications solutions dedicated to businesses.
This cross-cutting recognition highlights the consistency and strength of Ooredoo’s customer relationship model across all its segments.
The “Customer Service of the Year” (ESCDA) label is an international benchmark for evaluating service quality. It is based exclusively on mystery shopper tests carried out under a rigorous, independent protocol that is identical for all market players.
ESCDA measures the actual performance of customer services according to key criteria such as accessibility, responsiveness, quality of responses, and human interaction, ensuring an objective evaluation grounded in real customer experience.
Commenting on this new distinction, Mansoor Rashid Al-Khater, CEO of Ooredoo Tunisia, said: “Being named Customer Service of the Year for the seventh consecutive time is a strong recognition, as it comes directly from our customers’ real experiences.
It reflects the remarkable commitment of our teams, their sense of responsibility, and their constant determination to deliver a high-quality experience built on trust, closeness, and excellence. At Ooredoo, we see this distinction not as an end in itself, but as added motivation to continue raising our standards and anticipating our customers’ expectations.”
Beyond the trophy, this award confirms the relevance of Ooredoo’s investments in its talent, digital tools, and the continuous improvement of customer journeys. It also reflects the daily dedication of women and men committed to delivering a smooth, human, and high-performing experience for both individuals and businesses.
With this seventh accolade, Ooredoo reaffirms its ambition to make service quality a lasting pillar of its relationship with customers and a key driver of long-term value creation.
